Site support
The coordination that keeps a live site moving.
Once a project is running, the workforce and the site generate a constant stream of small things that need chasing: start dates, documents, supplier deliveries, access requests, updates. Site support is having someone whose job is to keep all of that moving.
Why clients want site support
Your site team should be running the work, not chasing paperwork and suppliers. We take the coordination around the workforce and site so they can.
Someone is always chasing
Outstanding documents, late deliveries, unbooked inductions and unanswered access requests get chased before they become delays.
Everyone sees the same picture
Start dates, onboarding status, documents and open actions live in the BSR CRM, so the site, the office and BSR Group are looking at the same information.
A named point of contact
One person who knows the package, the people and the suppliers, and is accountable for keeping things moving.
What site support covers
Practical coordination around the people we supply and the suppliers we coordinate on your site.
Start-date and onboarding tracking
Who is due when, what is still outstanding and whether the start date is going to hold.
- Start dates tracked across the intake
- Onboarding updates shared as they happen
- Slips flagged early with options
- Replacements arranged where someone drops out
Document visibility
Tickets, certificates, right-to-work records and site documents visible to the people who need them, with expiry tracking.
- Worker documents in one place
- Expiry alerts on time-limited tickets
- Client access to what they are entitled to see
- Audit history when something needs tracing
Supplier chasing and coordination
Deliveries, accommodation, welfare and other site support suppliers chased and coordinated so the site is not doing it.
- Delivery dates confirmed and followed up
- Supplier issues resolved before they hit site
- Changes communicated to everyone affected
- Coordination with procurement and FM partners
Communication and site access
Access requests, induction bookings and day-to-day communication between the workforce, the site and BSR Group.
- Site access coordination with the client team
- Induction and briefing slots managed
- Workforce queries handled without going through your site lead
- Regular updates in the format the site wants
Where this fits
A package with a rolling intake
People starting every week for months. Site support keeps each start date, induction and document set on track so the site lead is not managing the intake.
Multiple suppliers around one site
Accommodation, welfare, PPE, storage and labour from different providers, all needing coordination. One point of contact chasing them all.
A client team stretched thin
The people running the work are also chasing documents and deliveries. Site support takes the coordination so they can concentrate on delivery.
Questions
- What does site support actually involve?
- The coordination work that keeps a package moving: tracking start dates, updating you on onboarding, chasing suppliers, keeping documents visible, coordinating site access and answering the daily questions so your site team can concentrate on the work.
- Is this a site management service?
- No. Your site management stays with you. Site support is the coordination layer around the workforce we supply and the suppliers we coordinate, so those things do not become your problem to chase.
- How do you keep clients informed?
- Through the BSR CRM and a named point of contact. Start dates, onboarding status, documents and open actions are visible without a phone call, and the same person is accountable when something needs pushing.
Need coordination around your site?
Tell us what is taking your team's time. We will set out what site support would take off their plate and how it would work day to day.